Dealing with HostMonster Verification Department
You might need to deal with the Verification Department if you’re doing business with HostMonster for the first time. As you might already aware that my HostMonster account was mis-deactivated (Check my previous post on HostMonster’s over-sensitive scam alert) when I first sign up their hosting plan, you should be aware that HostMonster are VERY VERY serious in term of catching/avoiding scams. There are chances where you’re a normal honest customers but they are deacvitating your account due to the scams alert.
What to do if my HostMonster account is deactivated?
In case you’re one of the unfortunates that affected by this colletaral damage, do not panic.
The situation can be settled easily with just a single phone call or a few emails.
All you need to do is to contact HostMonster Abuse Department (which will then redirect you to the Verification Department) at 866-573-4678 or 801-494-8462 for non US customers for to verify some personal details. For cases where you could not get to them via phone, they can be reached http://helpdesk.hostmonster.com/.
Although having the needs to contact them in the Verification Department sounds troublesome. I found myself happy and satisfy with their service quality as one, the operator who answers the phone speaks English (English that’s understandable) well; and second, they are super efficient in dealing the matters. My problem is settled very soon and my account is re-activated back.
Another good thing that I see in this is that the company take serious steps in preventing scams as well as customer support; which in other way, telling me that they are serious with their business and clients. This gives me confidence in the safety of their website shopping system as well as customer supports.
cristiano nogueira said,
Wrote on March 27, 2010 @ 12:11 am
Yes, hostmonster sucks when it comes to treating the customer with respect. I have been with them for 5 years, and today got my 43 domains deactivated, with a meager “malware/virus on your account” explanation. Since I obviously wouldnt install anything like that in my account, I had no idea what they were talking about. they could have been more specific.
While trying to get support they treat you like criminals, regardless of your history of patronage.
After 44mins on the phone to talk to a tech specialist (yes, they dropped the line 3 times) someone was able to help the minimum sufficient for me to spend a few hours trying to figure it out for myself.
Stay away unless you want the headaches.