I started up service with them, and found everything to be satisfactory, until I had gotten all of my site software set up and was ready to redirect my site address to their servers. For obvious reasons, I had waited until that last moment to request an SSL certificate for my site. I was dismayed when they told me I could not get one!

As noted in their materials, a site that needs its own SSL certificate must first have a dedicated IP address, which they advertised for a small additional fee. But when I went to get my SSL certificate from them, they told me that they were out of dedicated IP addresses and could not give me one, which also meant that I could not get an SSL certificate. They offered to put me on a waiting list for dedicated IP addresses. Since SSL is essential to my site purpose, and since I was on the last day of my 30-day trial by this point, I canceled my account and went elsewhere.

There was one other oddity that I noticed while I was with them. They advertise that they provide SSH access (another thing that is critical for me). But I was surprised to find that they only provide *incoming* SSH access. Once logged into their servers, it is impossible to get out via ssh, telnet, ftp, or even ping. This lack was inconvenient but not critical for me, so I didn’t worry about it much, but perhaps it’s worth mentioning here.

They require you to use a credit card on the account and are auto-renew fiends. They auto renewed my hosting and domain after a year. I had them undo this. Then, they re-auto renewed just the domain name. I had them undo this. A month goes by, and I assume we’re finally done. Nope, they set it back to auto-renew just the hosting every 3 months. But do I get an email even letting me know they are charging me without verification, negative. The primary email was through the domain name and is now no longer working. So, they charge me fraudulently for 9 months.

Now, I’ve emailed them 18+ times, just trying to get them to delete ALL of my accounts (I had multiples). They have been completely unhelpful. They refuse to refund my money or delete the accounts without me sending them a copy of my id and credit card (as if).

Do not trust this company!

I have contacted live support and after a fiew hours they decidet to anable my account but under one reason, that I will upgrade my account.

Now I’m looking for a new host, because Hostmonster clearly turned into scam.

While trying to get support they treat you like criminals, regardless of your history of patronage.

After 44mins on the phone to talk to a tech specialist (yes, they dropped the line 3 times) someone was able to help the minimum sufficient for me to spend a few hours trying to figure it out for myself.

Stay away unless you want the headaches.

Tom